February 8, 2007
1. They are smart 2. It’s possible they have no idea what you are talking about though 3. Build in context 4. Don’t talk down 5. Make complex steps easier, if not the first time then the next time they have to do it 6. Remember for them, data is golden 7. Listen to them [...]
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June 16, 2006
Mark Lombardi makes some very pretty diagrams that he calls “narrative structures.” “each consists of a network of lines and notations which are meant to convey a story, typically about a recent event of interest to me, like the collapse of a large international bank, trading company, or investment house. “
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